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CivicAI Solutions
CivicAI Solutions
Practical software
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All work
Day-to-day automation·2025Live

Integrated AI Assistant

Integrated AI that helps businesses run their daily admin — email, WhatsApp, scheduling, and the small repetitive work that piles up.

Role
Product, design, build, deploy
Timeline
Active product
Client
Internal product
Integrated AI Assistant
Day-to-day automation
The problem

What needed solving.

Small businesses lose time to a thousand small admin tasks — replying to emails, answering WhatsApp messages, scheduling appointments, sending follow-ups. Owners can't keep up, hires are too expensive for the work, and generic chatbots don't know enough about the business to be useful.

The approach

How we built it.

  1. 01

    Plug into the channels you already use

    Email, WhatsApp, calendar — we integrate where the work already happens. No new app for the operator to learn, no portal for the customer to register on.

  2. 02

    Trained on your business

    Each tenant gets a private knowledge base — services, prices, hours, policies. The assistant retrieves relevant facts before replying instead of inventing them.

  3. 03

    Hand-off when it matters

    When a question is off-script or a customer asks for a human, the conversation escalates with the full context summarized. Nothing falls through the cracks.

  4. 04

    Operator dashboard

    A simple dashboard for the business owner: review conversations, edit the knowledge base, see which leads converted. Designed for non-technical operators.

Outcome

What it does today.

< 2s
Avg. response time
~70%
Manual replies handled
−80%
Owner inbox load
  • End-to-end build, from API integration to operator UI
  • Private knowledge base per tenant with RAG retrieval
  • Email + WhatsApp + calendar integrations
  • Human escalation path with thread summary
Stack

What it's built on.

Next.jsTypeScriptPostgresOpenAIClaudeWhatsApp Cloud APIPostmarkVercelStripe
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